Privacy Policy
Last updated:
This Privacy Policy explains how Uswenyani Creatives ("we", "us", "our") collects, uses, stores and protects your personal information when you visit or shop on this website, in line with South Africa's Protection of Personal Information Act (POPIA).
1. Information We Collect
We may collect the following information when you use our site:
- Contact details — name, email address, phone number, delivery address
- Order information — items purchased, order value, payment method selected
- Communications — messages sent via our contact form, WhatsApp or email
- Technical data — browser type, device information, and pages visited, used to improve the site
2. How We Use Your Information
- To process and fulfil your orders, including shipping and customer accounts
- To communicate with you about your order, enquiries, or custom branding requests
- To improve our products, website, and customer experience
- To comply with legal and tax obligations
3. Payment Information
Card and bank payments are processed by our third-party payment partners (PayFast, Yoco). We do not store your full card details on our servers — these are handled directly by our payment processors under their own security and privacy standards.
4. Sharing of Information
We do not sell your personal information. We may share information with service providers who help us operate the business — such as couriers, payment processors, and hosting providers — strictly to the extent needed to provide our services.
5. Cookies
We use essential cookies and local browser storage to operate core features such as your shopping cart. These do not track you across other websites.
6. Your Rights
Under POPIA, you have the right to request access to, correction of, or deletion of your personal information held by us. To make a request, contact us at hello@uswenyanicreatives.co.za.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this Privacy Policy, contact us at hello@uswenyanicreatives.co.za or via WhatsApp.